FAQs

1. How do I place an order?

Orders can be placed through our website, social media pages, grab mart, or by contacting us directly.

2. Do you offer same-day delivery?

Yes, we offer same-day delivery for select areas. Orders must be placed before the cut-off time to qualify.

3. What if my flowers arrive damaged?

Please report any issues within 6 hours with supporting photos. We will assess the concern and offer a replacement or partial refund, as applicable.

4. Can I customize my bouquet?

Yes! We offer customization options for bouquets based on your preferred flowers, colors, and arrangement style.

5. What payment methods do you accept?

We accept bank transfers, e-wallet payments, and credit/debit cards. Payment confirmation is required before processing orders.

6. Can I request a specific delivery time?

We strive to accommodate delivery time requests, but exact times cannot be guaranteed due to varying traffic and logistics conditions.

7. What happens if the recipient is not available upon delivery?

If the recipient is unavailable, we will:

• Attempt to contact them for alternative instructions.
• Leave the flowers with a receptionist, security guard, or authorized recipient if permitted.
• Reschedule delivery for an additional fee.

8. How do I take care of my flowers?

To ensure longevity, trim stems, change water daily, and keep the bouquet in a cool area away from direct sunlight. See our Flawrist Flower Care Guide for more details.

For any further inquiries, feel free to contact us. 🌸✨