Refund and Concerns Policy

This Refund & Concerns Policy ("Policy") outlines the terms and conditions governing refunds, cancellations, and concerns related to purchases made from Flawrist Flower Shop ("Flawrist," "we," "our," or "us"). By placing an order with us, you agree to the following terms:

1. Refund Policy

1.1 General Policy

• Due to the perishable nature of flowers, Flawrist does not offer full refunds once an order has been prepared or delivered.
• Refunds are subject to the conditions outlined below.

1.2 Partial Refunds

Customers may be eligible for a partial refund or a replacement under the following conditions:

• Missing flowers or incorrect arrangement details that deviate from the confirmed order.
• Flowers that arrive in poor condition (subject to verification).

1.3 Order Cancellations

• Cancellations must be requested at least 12 hours prior to the scheduled delivery time.
• Approved cancellations will be eligible for a refund, subject to a deduction of processing fees.
• Orders canceled less than 12 hours before delivery will not be eligible for a refund.

1.4 Exemptions from Refunds

• We are not responsible for delays caused by incorrect recipient details or the recipient’s unavailability at the time of delivery.
• Refunds are not applicable for minor variations in color, size, or flower substitutions due to seasonal availability.
• Once the flowers are received and accepted, refunds will no longer be entertained.

2. Concerns & Complaints

• Any concerns must be reported within 6 hours of receiving the flowers.
• Customers must provide clear photos of the product to support their complaint.
• Depending on the assessment, we may offer a replacement, adjustment, or partial refund.

For further inquiries, please contact us.